Knowledgeability is more than just knowing the job! It's also knowing what you do NOT know, and when to ask for help or bring in assistance.
- Learn the procedures specific to your department, and generally for the library
- If you're at the Information Desk, this will extend out to the campus, the community, and more!
- Learn what tasks to refer and to whom (you don't need to know everything!)
- Don't be afraid to ask questions - we WANT lots of questions!
