CFL Student Employee Training

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It goes without saying that you should not use your position in the library to harass or make unwanted advances toward library patrons or other staff. Keep your behavior professional and appropriate toward everyone at all times.

However, working in a customer service setting can also sometimes place you in awkward situations as a service provider. Please read the article Stop Sexual Harassment in Your Library from American Libraries Magazine.

If you encounter unwanted advances or other inappropriate behavior while working at the desk, you should

1. Use one or more of the phrases suggested in the article to alert the patron that their behavior is inappropriate.
2. Request assistance from a staff member if you are uncomfortable finishing the interaction OR alert a staff member that something has happened if you do finish helping the patron.
3. Document the interaction by completing an incident report form.

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There are two types of incident report forms we use. The first is an In-House form. The second is a campus form.

The difference is:

In House: LibStats

• Anyone can complete one of these. They are just recorded in Libstats
• Use this
  • when you have that "feeling" that something is off. Nothing bad has happened, but someone either said something that has put you on edge, or is behaving strangely. The "heeby-jeebies" - the weird feeling you get about a situation or a person. Nothing bad has happened; it just doesn't feel right.
    • Trust your instinct with this! If you feel it, others might as well. This helps us create a "paper trail" of situations so we can refer back to it.
      • ALWAYS listen to that intuition - we'd rather you be wrong than to have anything happen
  • odd things that happen in the building that do not require emergency responders
  • Someone is demanding to know when one of our employees are working / insisting you give them the person's schedule
  • Person is wandering around talking to themselves (more than a few minutes - we all have moments when we think out loud)

When it comes to reporting things, please include the following information:

• Where it occurred (what floor, phone, etc)
• If anyone else was involved besides the recorder
• Brief description of the situation
• If supervisor was notified (this should come as a chat in Teams)

Campus Incident Reporting Form

Campus-wide:

• This should be completed by the most senior student on shift (or staff if you prefer).
• Any time emergency medical services (EMS) is called. Fire, ambulance, police...
• Anytime there is an injury
  • It doesn't matter how small - a fall or small cut could have consequences later. We need this on record for legal reasons, especially for our patrons.
  • Workman's Compensation needs it on file if you were the one injured

• This is for
  • times that EMS arrives in the building uncalled for - in this case, please ask if they need assistance first!
  • times that EMS services need to be called in
    • this is any emergency service - fire, ambulance, police...
  • situations that involve injuries, no matter how small
    • While someone tripping over something like a carpet square and thinking they "just sprained their ankle" is all that happened, what if they actually broke their ankle? We need documentation JUST IN CASE.
    • While it may not seem like a big deal to get a small cut on something at work, if it were to get infected, and if you were to need Worker's Compensation, this paper trail will be necessary.
• Where does it get put?
  • A printed copy should go in Kristen's mailbox or under her door, and a chat sent to let her know it is there
  • a digital copy can be sent immediately from that site.

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1. Determine the seriousness of the injury and if medical attention is needed. If the injury is an emergency, inform your supervisor and report to an emergency treatment facility. If an ambulance is needed, dial 911 IMMEDIATELY. Initial emergency care is exempt from Designated Medical Provider (DMP) requirements. Notify Office of Safety immediately regarding severe injuries that require ambulance response at 777-3441.
2. If medical attention is needed and it is not an emergency, contact UND's Primary DMP: Altru Occupational Health, 1300 Columbia Road S (phone: 780-1546) OR a DMP you have specifically identified in writing (prior to injury)
3. Complete and submit an Incident Reporting Form within 24 hours of the work-related injury. Supervisor must also complete the Incident Investigation Form within 24 hours.
4. Workers compensation claims are filed online by Office of Safety directly from the Incident Reporting Form. You will be contacted to sign your claim for benefits.
5. To sign your claim form, come to Office of Safety at 3851 Campus Road (second floor of University Police Department). If your injury limitations prevent you from coming to sign your claim, arrangements can be made to have the claim form brought to you. Once signed, Office of Safety will send the claim form to Workforce Safety & Insurance.
6. Contact Office of Safety with any questions.

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In the case of an overdose, the library has been given Narcon (Naloxone) to administer. See supervisors for the locations.

Please watch the following videos:

• https://www.youtube.com/watch?v=LmxZkNW7VKM best and shortest

• https://www.youtube.com/watch?v=sZKft9B-dnI This video is pretty good as well, but it is a bit longer and shows how to administer more types of Naloxone.

• https://www.youtube.com/watch?v=9ZmSXQfi74k It has all the important information, but it also includes some information about withdrawal symptoms the patient may have after taking Narcan.