Our expectations for Customer Service are high! With customer service, you are expected to observe how the fully trained employees handle situations. We use a "culture of yes" which means we do our best to avoid saying things like but, it's policy, won't, no or can't used. When people hear these, what they really hear is:
Remember what you would want to hear if you were on the other side of the desk!
Many people are nervous to come in to libraries, so we work hard to make them comfortable. We also strongly believe that you excel when you know what behaviors we want and that you deserve to have actionable items you can list on your resume when you complete your time working for us. Please read and watch everything following on this page!
We have seven standards (Learning Outcomes) that are for everyone in the building:
All of these together encompass Leadership!
UND has a focus across campus on Communication, both verbal and written.
Access Services and the Information Commons will pay particular attention to Accountability and Knowledgeability. Current employers (2024/25) are looking for graduates with strong Communication and Critical Thinking.
How do we come up with this list? We check NACE career readiness guidelines every year.
Please read the tabs nested under this topic and plan to use them!
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