We have seven standards (Learning Outcomes) that are for everyone in the building:
Accountability, Approachability, Efficiency, Knowledgeability, Respect, and Teamwork, all with a focus on Communication. It's all part of Leadership.
UND has a focus across campus on Communication, both verbal and written.
Access Services will pay particular attention to Accountability and Knowledgeability.
Current employers (2022/23) are looking for graduates with strong global and cultural diversity / equity.
On every shift,
"Language" incorporates verbal and non-verbal.
"Language incorporates verbal and nonverbal.
Communication is a separate Learning Outcome from Approachability, but factors heavily into it. For that reason, it is nested here.
A few other details to know about this outcome:
A word about written correspondences.
"If you don't have time to do it right, when will you have time to do it over?" - John Wooden
Efficiency comes with time and practice, but being mindful of habits is important. Do your best to do things right the first time, but know that it's okay to go back and correct as you learn! Our expectations are to be accurate rather than speedy.
Whether relating to our patrons or your tasks:
Knowledgeability is more than just knowing the job! It's also knowing what you do NOT know, and when to ask for help or bring in assistance.
"Respect people's feelings. Even if it doesn't mean anything to you, it could mean everything to them." - Unknown
"Everything we hear is an opinion; not a fact. Everything we see is a perspective; not a truth." - Marcus Aurelius
Some of the videos you watched above reinforce respect. Please keep in mind: