CFL Student Employee Training

information for student employees

Sample Questions: when to refer or not

These are typical questions that may occur at the different areas, or should be referred to them.

When you have completed all of your other online training, complete this to the best of your abilities on your own - it's okay if you don't know the answer yet! 

Copy everything below to a word doc, Google doc, etc. When complete, send it to Karlene.

  • Special Collections Questions:
    • Where is the Archives located?
    • Can you help me find genealogical information? (ancestry database?)
    • Does the library have materials about former UND students?
    • Can large format items be scanned/copied in the library?

 

  • Interlibrary Loan / Information Services Questions:
    • Can I renew my interlibrary loan book?
    • Can I request textbooks through ILL?
    • How do I make an interlibrary loan request?
    • How long does ILL take?
    •  
  • Ask Us/ Information Services Questions:
    • Can I reserve a study room?
    • Can you help me find a book on theories on motivation?
    • Do you have the “Journal of Marketing”?
    • Can I get a guest pass?
    • How do I find a list of DVD’s that the library owns?
    • I’m looking for some history about the Hyslop Sports Center at UND.
    • I would like to see the Grand Forks Herald from January 1947.
    • What are the best databases for accountancy / education?
    • Can you help me with my bibliography citation format?