What it means
- Assist each other in learning and completing tasks
- Delegate and refer as needed, including knowing when to pass to a librarian or PRC
- Communicate clearly with others
- Do not let patrons leave discouraged or unhappy if at all possible (note accountability - communication).
- If you are in a situation where a patron is not satisfied by your answers, let your supervisor or the senior student on duty handle the situation.
- If after hours, offer to take the patron's contact information, and tell them your supervisor will contact them the next day.
