CFL Student Employee Training

information for student employees

A particular book

The Catalog (Primo Book+ Search) shows

  • Availability

  • Location
  • Format

Sometimes the catalog is straightforward:

Sometimes it is not straightforward

screen shot check holdings

The solution? Always click on Locations to get more complete information

Course Reserves are items set aside by the instructors for use in their class. These can be library books, their personal books, DVDs, or any number of other things! They are only on reserve per semester.

They have green or red stickers on their spines that tell you the class and book number. The color corresponds to whether or not the item may leave the library (think of stoplights: GREEN can go; GOLD stops at the door).

When they come to the desk, you DO NOT go look for "that red book with the silver letters" or "You know, that one book? For Miller's Class?" With sometimes hundreds of items on the shelf, you must go look for (for example) ENGL 231 #1.

How to look up a course reserve

We want to encourage our patrons to find the materials on their own. However, the first time they come up and need help finding the reserve number, TELL THEM that you will show them how to do it. Turn the screen so they can see it, and go to the library home page at https://library.und.edu/

  • Click on Quick Links at the top of the screen.
  • Start typing "course reserves" - it will show up! Click that.
  • Type in the professor's name, the course name, or the book title
  • Show them the call number
    • If it's a library book, it will show the library call number, followed by parentheses including the professor's last name and a number - this is your call number.
    • If it's the professor's book, there will only be information in the parentheses

Checking it out

  • This must be checked out at either the Access Services Window or the Information Desk.
  • Self-check will not work with reserves or ILL items.

 

If you recognize the person (as in, they repeatedly come to the desk), give them a smile, and say something like "I know I've shown you a few times. I'm going to let you try it yourself this time. You can use the computers over in reference. If you have any trouble, just come on over and I'll help!"

  • Just like Course reserves, if there is a GREEN sticker, the patron is able to take the book out of the library. If there is an GOLD sticker, the book IS NOT allowed to leave the library. 
  • Tell patrons to return the books to the front desk and NOT the book drops. 

Textbooks

Textbooks 

If you have questions about textbooks, remember to say “textbooks can be purchased at the bookstore or online. Here’s what we can do though – ask your professor to bring a copy to put on reserve. You can also check out our Textbook savvy guide: https://libguides.und.edu/textbooksavvy Do NOT recommend pirating sites!  - Reference Librarians

A Journal

It's important to recognize that this is a task best passed on to a librarian. If there is no one available, please recommend the 24/7 chat. If the patron needs something in that exact moment, then AND ONLY THEN - in an emergency - do we want you to search as shown below.

Click on the magnifying glass next to the search bar

  • You do not need to enter anything in the search bar

Students do have access to journals off campus. All they need to do is log in using their credentials (same as blackboard or campus connection).

Why should I pass this?

  • Many times they are looking for general research.
    • For example, if they ask for the Journal of Marketing, is it for business, art, social media, or another area? They may not need that SPECIFIC journal.

What CAN I answer?

  • looking up journal to confirm we have access to it
  • finding article if it doesn't show up when using the Search Bar

Tech & Tools (formerly Library of Things)

  • Click on the magnifying glass at the end of the search bar
  • at the top of the page, click on Collection Discovery
  • Scroll down to Library of Things

Added to staff portal

Board Games

There are a few ways to access what games we have in the building!

  • Board Game Collection Discovery
    • You can tell patrons they can also access this from our home page (www.library.und.edu).
      • Click on Advanced Search
      • At the top of the page there is a link to Collection Discovery
  • BoardGameGeek collection
    • Put together by Alfred, this is just another fun way to view for you!

This is not within the library, but Alfred recommends:

  • https://boardgamehelpers.com/WhatShouldWePlay/Default.aspx
    • Put "CFLgames" under "search the collections of these BGG users," put in the number of players, the "weight" (how tricky is the game to learn/play), tell it you're a human, and see what happens. 
    • Eight students looking for a party game?  Go here.
    • A table of four looking for a challenge?  Try this.
    • Date night?  Say no more.
    • It has a ranking algorithm, but lists everything it thinks is possible. 

OERs

It's a good idea to familiarize yourself with what OERs (open education resources) are, but you will never have to assist a patron with these. Your job will ALWAYS be to IMMEDIATELY refer them to the subject librarian or to give the business card of the subject librarian.

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