CFL Student Employee Training

information for student employees

Rise in Covid cases

Covid cases are rising and UND is following CDC guidelines - that means if you get Covid, you need to quarantine for 5 days, then, if there are no symptoms, mask up another 5 days.

Karlene is available at any time to discuss concerns or fears about the work environment or anxiety about the workplace. She will be working with everyone to make accommodations as needed and requested. Please share both worries and ideas - this is a work in progress!

There are campus options for counseling services  if you would like to utilize them. Mental health care is just as important as physical health. Your supervisors will work with you if appointments end up scheduled during work shifts.

Student Employees and masks

UND strongly encourages all members of the University community, including students, to get vaccinated and model positive behavior both on- and off-campus in order to foster a healthy and safe learning environment for all students.  Individuals who would like to discuss disability accommodations regarding face coverings should contact the Disability Services for Students (DSS) office at 701-777-2664 or UND.dss@UND.edu. Individuals who are unable to wear a face covering due to a sincerely held religious belief should contact the UND Equal Opportunity and Title IX Office at 701.777.4171 or UND.affirmativeactionoffice@UND.edu.

8/18/21

From Provost Link:

UND is committed to maintaining a safe learning environment while providing quality learning experiences for our students. COVID-19’s continued presence within our UND community may necessitate changes in classroom management as the academic year progresses. As such, UND asks students and instructors to be flexible when necessary to promote a safe environment for learning. Please do not attend an in-person class or lab if you are feeling ill, particularly if you are experiencing symptoms of COVID-19, or if you have been directed by health professionals to quarantine or isolate. If you are not able to attend class or lab, please notify your instructor as soon as possible and discuss options for making up any missed work in order to ensure your ability to succeed in the course. If you will have an extended absence due to serious illness or other uncontrollable circumstances, you may request an absence notification through the Office of Student Rights and Responsibilities. Similarly, if your instructor is ill they may need to cancel class or temporarily move your course to online delivery to ensure that you are able to complete the course successfully.  Instructors may require students to wear masks in the classroom or in the laboratory as a preventative measure designed to facilitate uninterrupted classroom engagement and to facilitate health and safety in the classroom.   If your instructor does require masks in class or in a laboratory, you are expected to comply with that request.

UND also strongly encourages all members of the University community, including students, to get vaccinated, seek out testing when needed, and model positive behavior both on- and off-campus to foster a healthy and safe learning environment for all students. Individuals who would like to discuss disability accommodations regarding masks should contact the Disability Services for Students (DSS) office at 701-777-2664 or UND.dss@UND.edu. Individuals who are unable to wear a mask due to a sincerely held religious belief should contact the UND Equal Opportunity and Title IX Office at 701.777.4171 or UND.EO.TitleIX@UND.edu.

The above language, for your convenience, has also been added to the course policies that import into your syllabus when using SYL. SYL is newly available software that assists faculty in quickly creating consistent, easily updated, and accurate syllabi and provides students with accessible syllabi in a searchable central archive. For more information about using SYL please visit TTaDA’s Academic Technologies site and for upcoming training opportunities, see TTaDA’s current programming schedule.

Respectfully, and with best wishes for a great upcoming spring semester,

Eric - 12/19/22

Requirements

PPE is Personal Protective Equipment.

UND has a Coronavirus Blog that keeps everyone up to date on the latest happening on campus.

 

 

  • If we return to everyone needing to be masked, when patrons come into the building with no mask (or take it off while at a table) please follow Respect and Communication outcomes by using the following order:
    • "If you wish the library to remain open, you do need to wear your mask."
    • "Please mask up or leave the building."
    • Call the police to come remove them
    • We have held a zero tolerance policy for non-compliance. If you are uncomfortable or feel unsafe at any point with doing these steps, immediately involve your supervisor. We're happy to step in.

Angry patrons / patrons yelling or acting in a threatening manner

Generally, our patrons are amazing. However, they are facing the same fears and concerns we all are. This fear can create situations where they lash out in anger (almost always verbal). Anything may trigger a person to react in anger during times of stress. This section is to remind you about our customer service standards. Please go back and review that section of the guide one more time!

Here are a few reminders from our training:

  • If you are just starting your training at the front desk, IMMEDIATELY ask someone more trained to take over.
    • This is NOT a case where Karlene wants you to "give it a try."
  • Never raise your voice. This is key to bringing their voices back down!
  • Eye contact and nod
    • Pay attention to whether they are escalating - it could be seen as a sign of aggression to someone in a heightened emotional state
  • Keep your hands relaxed and visible on the countertop
  • Repeat back what you hear them saying
    • "What I hear you saying is..."
    • "If I understand correctly..."
  • If at any point in a conversation you feel uncomfortable or afraid for your own safety (listen to that little voice! Don't wait - the minute you are uncomfortable), call in a co-worker or a supervisor.
    • This is as simple as having Teams chat open and typing "help - upset patron - Info Desk" or "help - I'm uncomfortable / afraid - Info Desk" to anyone in the building. This provides some measure of context for the person contacted so they know what they are walking into.
    • Key people to reach out to in order:
      • Access:
        • Karlene
        • Stan (or Jay at night)
        • Chris (depending on the concern)
        • Sally Dockter (Assistant Dean)
        • Rebecca Bichel (Dean of Libraries)
      • Our PRCs - many were Seniors before moving into their position!
        • Either chat to them you need help (I know they'll be right behind you) or, if you turn to them, you don't want to say anything rude about the patron ("This person is angry about something," for example). Say instead, "Joe, could you come listen to Jane's concern?" That term - "concern" - validates the patron!
      • Reference Librarians - they are ALWAYS willing to assist you!
        • Danielle
        • Kristen
        • Any of the others
      • Other department heads
        • Curt Hanson (Special Collections)
        • Shelby Harken (Technical Services)
        • Will Martin (Information Technology)
      • Other department student supervisors
        • Danae Snavely (Technical Services - she was a senior student in the building at one time!)
        • Brian Baier (Special Collections)

Cleaning

This includes:

  • Self check machines
  • Knowledge Commons counters
  • Keyboards
  • Other items as assigned

This is for more than Covid - it's also for colds and flu!

YOU ARE EXPECTED TO

  • Wipe down your work station when you come on shift
  • Wipe down your work station at the end of your shift

There are wipes at the Information Desk, the Reserves Desk, and near the public printer, along with other locations in the building. If they are running out or empty, please let Chris know.

Librarian

Profile Photo
Karlene Clark
she / her / hers
Contact:
Chester Fritz Library Rm 200B
701.777.3805