Coming back to work in a world of uncertainty can cause anxiety and fear. The staff at CFL are doing everything they can to ensure safety, including setting up new work flows and policies. This section of our guide will address some of these changes.
Karlene is available at any time to discuss concerns or fears about the work environment or anxiety about the workplace. She will be working with everyone to make accommodations as available and possible. Please share both worries and ideas - this is a work in progress!
There are campus options for counseling services if you would like to utilize them. Mental health care is just as important as physical health. Your supervisors will work with you if appointments end up scheduled during work shifts.
PPE is Personal Protective Equipment.
UND has a Coronavirus Blog that keeps everyone up to date on the latest happening on campus. The university, according to this site, will be providing everyone on campus with two masks.
Angry patrons / patrons yelling or acting in a threatening manner
Generally, our patrons are amazing. However, they are facing the same fears and concerns we all are. This fear can create situations where they lash out in anger (almost always verbal). Anything may trigger a person to react in anger during times of stress. This section is to remind you about our customer service standards. Please go back and review that section of the guide one more time!
Here are a few reminders from our training:
How long the virus lives on paper products is still being contested. Some sources say 24 hours, some say 72 hours. For our safety, the following procedures have been put in place:
Librarians will no longer be staffing a physical desk. Instead, the PRCs will have a desk in the Knowledge Commons behind you. If there is no PRC, you will need to contact a librarian to assist the patron. There is a Consultation Room next to Karlene's office, but due to COVID distancing protocol, the room is not large enough for two people to use at the same time.
How to proceed:
Reminder that the Information Desk is a work in progress! We're still developing our best practices and your input will be invaluable for this during the fall semester!
We're still working out the details on this! We aren't sure who will be responsible for cleaning things that were touched. Some have recommended having an Access student employee only on this task.
It would include:
There is also talk about having us wipe computers off in the reference area and in 320. This section will be updated as more information is availabie.
YOU ARE EXPECTED TO
Please check back. We do not know where these will be housed yet.