There are two types of citation assistance a patron might ask for.
The first is something we do not do. However, what you would tell them instead is:
The second is a tool for organizing your research. The team coordinators would like you learn how to use one of them. Alfred is our resident expert on Zotero. For the patrons, tell them that under Research Guides, they can search for Citation Managers (and show them). Citation Managers
Navigating to / setting up access:
When emailing patrons, never use your personal email. Instead use the reference email that can be accessed through your UND email account.
Step 1: Click on the user icon on the top right of your UND outlook account and click "open another mailbox"
Step 2: A pop-up box will appear. Search for "reference" and click on the reference email in the drop-down menu
Step 3: Finally, you should be presented with the reference email account where you can send emails to patrons
Using Reference Email
The Reference Inbox is a shared inbox. Everyone with access can manage the account (read/send/delete messages). There is only one copy of any given message it receives; if one person deletes a message, it's gone for everybody.
Click From in the message, and change to the shared email address. If you don't see your shared email address, choose Other email address and then type in reference@library.und.edu
Choose OK.
Finish typing your message and then choose Send
From now on when you want to send a message from your shared mailbox, the address will be available in your From drop down list
Check the reference e-mail at least once during your shift. Move opened items to one of these folders (do not leave opened emails in the Inbox):
You may answer a chat from a patron who is locked out of their CFL account, and you can fix this problem for them!
Library Account Lockouts: Information
These two links will help you troubleshoot EZproxy issues and will show you how to clear login attempts on an account that is causing the lockout.
Check with Karlene to make sure she notified DISS that you have permission set up to do this
What to do if a patron is locked out of their account:
How to use EZ-proxy to clear a patron:
How it Works
How to Set Up LibAnswers Zoom
Using LibAnswers Zoom
LibAnswers Zoom makes screen sharing with patrons easier as it is built into the chat platform.
How it works:
Every PRC needs to have a starfish account so students can make appointments to see you.
Starfish will pull your cell phone number from HRMS and make it public in your Starfish page so be sure to go into your Starfish Profile and remove your cell number.
You will want to make yourself accessible to students looking to make appointments with you for the hours you are working.
**Remember: when creating your schedule, give yourself some time to get settled in and don't have appointments go till the last minute you are there. Build that time when setting up your office hours**
Your starfish is going to look a little different now that you are a PRC. However, to get to your normal student homepage, simply click "My success Network" and it will bring up the page with your teachers and advisors.
Use Libstats to record these interactions at the knowledge commons:
Training on using LibStats
Use LibAnswers to record chat interactions, they DO NOT also need to be recorded in LibStats