RUSA is the Reference and User Services Association, under ALA.
Think about a reference interview you have had with a librarian (public or academic).
Send a Microsoft Teams message to Karlene Clark and Brittany Fischer before beginning the readings below.
We have a choice to "give 'em the fish" or teach them to fish. It's our job to find the line between what they need and what they can do for themselves. Check in with the patron as you go and make sure you are still addressing the question they want answered. Whenever possible, have them do the majority of the work with only guidance from you. This is like showing them how to use our Reserve system - show them once, show them twice if you like, but then encourage them to try searching on their own with the tools you have introduced to them!
Be aware that the question they are asking may not, indeed, be the question they mean.
For example, asking for "something about tree frogs" may mean
In each example, they are looking for different types of answers and resources! It's up to you to help them get to the heart of their true question!
Assignment 2 - Writing Reflection
After reading each of the following articles and watching the short Youtube video, please write a (minimum) two paragraph reflection on what you read. Please send responses to Karlene Clark and Brittany Fischer.
Assignment 3 - Reference Interview #1
We are looking specifically to see
Assignment 4 - Reference Interview #2
After meeting with the team, and reviewing Assignment 3, choose a topic that might come from an upper class student (perhaps Psych 300). Do a more complete interview and fill in the Organizing Your Topic Sheet. Submit that with the interview and search plan.
Assignment 5 - Reference Interview #3, Polished
Now that you've visited with the team about how to properly do ethics, verbiage, and narrowing the topic, give us a final, complete interview that incorporates everything above.
Assignment 6 - Reference Interview Role Play
You're ready to try it! Working with a Lead PRC, go to the One Button Studio and have your Lead ask you a question. Record the interview and then submit to PRC supervision team. This will be the first time an evaluation checklist will be used.
Use this starting with Interview 3 - you will be shown how it works. <videos forthcoming>
One of the tasks you will be asked to assist librarians with is the creation of Research Guides.
Over the last six assignments, you have learned how to use them for searching and research assistance. Now, please see Karlene about having your own account created. She will let you know when it is ready, and either she or Brittany will provide basic training. All training accounts will be labeled as <(your name)’s Sandbox>. This is your personal guide during your time as a PRC and will stay until you leave the program.
You may use it to practice creating and deleting pages, learning how to work with tabs and boxes, and so much more. Maybe you want to have a page within it just for your own notes about what you are learning, as well as tips and tricks you discover!
This will not be a public page for others to see, but when you do have something basic set up, please email the team with the link and for a time to review and ask questions. They may have more tips to help you out before you start creating live guides for UND students!
This is not for you to create professional content. That needs to be on the guide the librarian is asking for it on. They will need to add you as an editor to the specific guide. There is a Best Practices Research Guide Template Guide that you can use.
Now that you are familiar with the RUSA guidelines, watch these videos from the Eng130 lessons about exploring and narrowing a topic to better assist you in the next step of your training which is to begin conducting reference interviews.
Now that you've "got a handle" on how this works, we're going to have you look at a few other areas.
Using what you learned with the Business Question assignment from earlier, along with the reference interview practice you did above, look at the questions under each of the tabs in this area. Some of them have transcripts or suggested answers, but in all cases, you'll go through each question as you have above.
Communication Sciences & Disorders
Children's / Dewey Collection
Political Science & Public Administration
Ethan is the last one doing it as below.
Political Science & Public Administration
1. Biology research paper on salt effects on Brassica rapa.
Each of the following starts with a brief scenario. Answer the questions and then provide the search plan.
"We're studying aviation synonyms and near-synonyms. You know, things like aviation - aerospace - aircraft? Can you help me find some for DRONES?"
“My teacher says I need to find some pilot studies and I don’t know where to go.”
“I need to find some trends in the airline business. My teacher wants me to look at trade journals.”
"Where do I find FAA airport construction regulations?"
Space Studies / Earth System Science & Policy
“I need to find some articles about the Moon landings.”
"I want to find articles about weather conditions, such as trends in Pacific Coast hurricanes."
"I need to find articles about climate change."
You're ready to move on to learning how to do online chats, which means you should also have access to the the Reference Team. See Karlene or Brittany about getting you added! This will allow you to know what the librarians are up to and who is on shift (or if someone trades a shift).
The Evaluation Tab to the left has a few forms you will need to start using at this point.
Make sure you read the tab about LibChats as well - there's information beyond just the chats that you will need to know!