Skip to main content

Computer Services: FAQ - Frequently Asked Questions

Computer Services Homepage, University of North Dakota School of Law

Law Library

Click item to expand-collapse.

Law School homepage

Law Library homepage

 

Library Hours
for the Public

Monday-Friday 8:00 am - 4:30 pm
Saturday-Sunday noon - 5:00 pm

CLOSED
Thanksgiving Day, Nov. 22
Saturday, November 24
Sunday, November 25

Mailing Address:

Thormodsgard Law Library
2968 2nd Avenue North
Stop 9004
Grand Forks, ND 58202-9004

Physical Address:

2968 2nd Avenue North
Grand Forks, ND

701.777.2204 Circulation Desk
701.777.4956 fax

Computer Helpdesk Hours

UND Help Desk:

Mon - Thu   8:00 am - 10:00 pm
Friday          8:00 am -   4:30 pm
Saturday     9:00 am -   4:00 pm
Sunday       3:00 pm - 10:00 pm


Law Help Desk

Mon - Fri      8:00 am - 4:30 pm
Weekend/Holiday     Closed

FAQs

Frequently Asked Questions - Technology

 

 
  1. How do I activate my official UND student email account?
  • Important note: Your UND student email account is your official email account for the university and the law school to communicate with you.

Step 1.  Student ID number

  • You must have, and should already have, your UND Student ID number
  • If not, contact Laureen or Ben in the Student Life office:
    • Laureen Johnson, 701-777-2046, room 140A
    • Ben Hoffman, 701-777-2260, room 140F

Step 2.  Claim your North Dakota University System (NDUS) identity account

  • Your NDUS Account (NDUS.Identifier) is what you will be using during your student experience at UND to access important services such as your student email account, academic records, Blackboard, the wireless network, and more
  • Have your student ID number handy when claiming your account
  • Go to http://und.edu/academics/center-for-instructional-and-learning-technologies/tech-support/claim.cfm and click on ‘Claim Your Account’
  • Follow the instructions presented – you will be prompted to take a short, simple quiz as part of the account setup process

Step 3.  Access your student email account

 

  1. May I use my personal email account instead of the campus’ student email account?
  • Yes!  However, keep in mind that your campus student email account is your official email communications link between UND, the School of Law, and you.  The School of Law will deem you to have received and reviewed any information and announcements sent to you through your student account, so you should check that account frequently even if you choose to use a different email account as your primary account.
    • Forward messages from your UND email account to another account through the O365 web interface.  Contact Computer Services if you would like assistance or more information.
    • Be sure the email account to which you are redirecting your campus student email messages is set up so as to not block messages from your UND account!

 

  1. How do I get on the wireless network with my laptop?
  • First, you must have claimed your NDUS identity account (see FAQ item 1, step 2)
  • Next, your laptop must have anti-virus software that is active and up-to-date.  If not, go to IT Security (http://und.edu/cio/it-security/) and download free anti-virus software for use on your personal Windows or Macintosh computer by clicking on ‘Software Downloads & Purchases’.
  • Once you have your NDUS identifier and your laptop is sufficiently protected from malware, you will be able to use it to log on to the campus wireless network.  To access the wireless network:
    • Turn on your laptop wireless network connection (most current laptops activate the wireless network connection automatically, so this step might not be necessary)
    • Open a web browser (e.g., Firefox, Safari, IE, etc.) and attempt to access a web page
    • An authentication dialog box should appear.  Enter your NDUS account credentials (NDUS.Identifier and password).
    • Note: Upon first connection only, you will be required to install a small application called SafeConnect, which is necessary to connect to the UND wireless network
    • Upon successful connection, your browser will be directed to the UND home page, indicating successful logon

 

  1. I cannot log into the wireless network using my NDUS account credentials.  What do I do now?
  • First, close all open applications currently running on your laptop, particularly those that may be trying to access the Internet (like a web browser, an email program, etc.).  Reopen your web browser and give it a few seconds to connect to the SafeConnect server.  If that doesn’t work…
  • Contact the Computer Service Help Desk

o   In person in room 120K on the first floor of the Thormodsgard Law Library,

o   By phone at 701-777-2484,

o   By email at und.law.help@law.und.edu,

o   Submit a support ticket,

o   Or else…

  • Contact UND Technical Support at 701-777-6305.  They may need to reset your password.

 

  1. Where on campus may I go to use a lab computer?

 

  1. How do I print to network printers?

 

  1. Does the School of Law have electronic exams?
  • Yes, although not all instructors use electronic exams.  SofTest is the electronic exam service the law school currently uses and can be used on essentially any computer.  Consult your class syllabus or instructor on whether or not SoftTest will be used in your class.  Important note about taking electronic exams: SofTest - which is the electronic exam the law school uses - can be used on virtually any modern desktop computer, laptop and some other devices.  Before you purchase a device, and would be interested in taking some exams electronically, please visit https://examsoft.force.com/etcommunity/s/article/Examplify-Minimum-System-Requirements to ensure the device is compatible with ExamSoft.  For additional information, visit the ExamSoft website at https://learn.examsoft.com/.

 

  1. Where do I go for assistance with learning, using, configuring and troubleshooting software on my computer?
  • Visit the law school Computer Services website at http://libguides.law.und.edu/content.php?pid=483242&sid=3962258 and click on the Atomic Learning link.  Atomic Learning provides online training solutions that answer ‘How do I do that?’ questions through an extensive library of short, easy-to-understand video tutorials.  Faculty, staff, and students can stay on top of the latest technology applications and get answers to software questions 24 hours a day, 7 days a week.
  • Computer Services’ Help Desk and UND Technical Support are also available to help.  See FAQ #9 below for contact information.

 

  1. If I experience software or hardware problems with my personal computer, either in the law school or at home, whom may I contact for assistance?
  • Computer Services provides hardware and software support for law school students, faculty, and staff (sorry, but we cannot provide licensed software).  Most common problems can be resolved.  Be sure to utilize any manufacturer service contract you may have first.  The Help Desk can be contacted at:

               Phone: (701) 777-2484

               Email: und.law.help@law.und.edu.

               Submit a web support ticket: https://und.qualtrics.com/SE/?SID=SV_260Ky1ebBeQx7Rb

               Walk-in hours (located in room 120K on the first floor of the Thormodsgard Law Library):

                     Monday through Friday: 8 a.m. to 4:30 p.m.

                     Weekends & Holidays: Closed

  •  Additionally, UND Technical Support is available for all technical support issues (including assistance with Blackboard, software/applications, email setup and help, mobile devices, computer/hardware support, and much more).  UND Technical Support can be contacted at:

               Phone: (701) 777-6305

               Email: UND.techsupport@email.UND.edu    

Submit a support ticket or chat and for other self help services and technology information, go to http://techsupport.UND.edu/ (scroll down to the bottom of the page).

Walk-in hours of the Service Desk, located in room 3 on the lower level of the Memorial Union, are in the table below.  Note, however, that the closing hours during the summer will be the same as the closing of the Union, but phone support is still available during these hours:

Monday through Thursday

8 a.m. to 10 p.m.

Friday

8 a.m. to 4:30 p.m.

Saturday

9 a.m. to 4 p.m.

Sunday

3 to 10 p.m.

 

  1. What, if any, software can UND provide to me for free or at a discounted price?

UND provides some free and discounted software.  Software includes:

  • Microsoft Office 365 ProPlus - Microsoft Office 365 ProPlus is free for current UND students, faculty, and staff. Office 365 ProPlus includes Word, Excel, PowerPoint, Outlook, OneNote, Skype for Business, and more. Each user can install Office 365 ProPlus on up to five home or personally owned PCs/Macs and up to five mobile devices.  Office mobile applications are accessible on iPhone and Android phones and automatically included with all Windows phones.
    Please note: Students must be enrolled in one or more credits for the current semester to be eligible for Office 365 ProPlus.  FREE.
  • Virus Protection Information – free antivirus for Mac or Windows.  Go to http://und.edu/academics/center-for-instructional-and-learning-technologies/tech-support/anti-virus.cfm for the list and instructions.  FREE and purchases are available.
  • VPN software: Before accessing your S drive and Private Drive Off Campus, please connect to UND's vpn to attain access here https://undvpn.und.edu.  Log in with your IDM (Leave UND as the group name).  The first time you access, you will be prompted to download and install a client piece. Once you have successfully connected to the VPN, click on the shortcut to access your S Drive or Private Drive.

Documented detail can be found here for windows

Documented detail can be found here for mac

When you are done with your access to the S Drive or Private Folder, please be sure to disconnect by right clicking on the connected icon and selecting disconnect.

Note: After you download the client the first time, you should then have the Cisco Any Connect VPN program installed on your machine.  FREE.

  • Access Software Remotely with Citrix - Citrix allows you to remotely access various applications from home, work, and mobile devices from any location that has an Internet connection by simply installing a small plugin (Citrix Receiver).  Currently, there are 48 applications available to you as a student including Adobe Acrobat X Pro, Microsoft Office Suite applications, Adobe Creative Suite applications, and much more…and they’re all free to use!  Go to http://www1.und.edu/uit/citrix.cfm for download instructions.
  • Many other IT resources and information are available to you on the law school Computer Services website at http://libguides.law.und.edu/content.php?pid=483242&sid=3962325.
  • Another free office suite called LibreOffice, which is similar to Microsoft Office Suite, may be found at http://www.libreoffice.org/.  LibreOffice is a free personal productivity suite for Windows or Macintosh that has six feature-rich applications for all your document production and data processing needs: Writer, Calc, Impress, Draw, Math and Base. Support and documentation is free from their large, dedicated community of users, contributors and developers.  LibreOffice is compatible with MS Office and does PDFs.
  • Law school Computer Services in room 120K of the law library can assist you in installing any software you own or purchase.  We may also assist you in downloading and installing software you purchase and any free software, shareware, or other freeware.
  • Computer Services cannot provide licensed software.

Last Updated 7/30/18