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Peer Research Consultants

Training and information for PRCs

Getting Started

You've completed all your training and are now ready to start assisting with our online chat service.  Way to go!

  • You'll want to bookmark LibAnswers: Dashboard for easy access.
  • If you haven't received a login yet, Brittany Fischer will be able to help you with this.
  • Arrange a training session with her or Karlene once you have your login

How it works

  • When you hear a high pitched ding, that's your cue there's a call!
    • While in training, you will want to screen share with your on-call librarian
  • Your screen should look like this in the top left corner.
  • It's okay if you feel nervous! We all did the first few times we did chats.
    • We'll try to be nearby to help you accept it.
    • If you'd like to do a practice chat, Brittany or Karlene can help organize that ahead of time.
  • Once you accept the chat, say hello and let the patron know you are reading the question
    • This will also give you time to share your screen with your buddy librarian!
    • Use the "canned messages" at the bottom of the screen.
  • Make sure to clarify if the person is a UND affiliate if they are using a personal email account
    • You can do this by clicking on the Patron Information tab that pops up when you take a chat. There you can see the type of patron they are (Faculty, Undergraduate Student, Grad Student, etc.) and if they are UND affiliated


When the visit ends

  • On the evaluation tab of this guide In the third box is a link to send to the patron.
    • Do this every time.
  • Click the "Close Chat" button in the upper right
  • Complete the drop down boxes that come up next
  • Click "done" in the upper right
  • Also on the evaluation tab of this guide (click link above), in the fourth box is a link to send to your buddy librarian
    • Do this the first 10-15 chats you do


Ask Karlene to get you access to EZProxy!

It allows you to clear patrons who call in to say they are locked out of their accounts.

Do not send them straight to UIT - often this is something we can clear on our end. Clarify by asking if they are currently enrolled and what login they are using.

Check for instructions on how to clear these!