You've completed all your training and are now ready to start assisting with our online chat service. Way to go!
When the visit ends
Ask Karlene to get you access to EZProxy!
It allows you to clear patrons who call in to say they are locked out of their accounts.
Do not send them straight to UIT - often this is something we can clear on our end. Clarify by asking if they are currently enrolled and what login they are using.
Check https://libguides.und.edu/staff/ezproxy for instructions on how to clear these!